1. About us

This Privacy Policy explains how Simon Tomkins Coaching Ltd collects, uses and protects your personal information when you use our course website, create an account or purchase a course.

Simon Tomkins Coaching Ltd is registered in England and Wales under company number 13927260.

Registered office:

60 St. Saviours Rise
Frampton Cotterell
Bristol
England
BS36 2SW

Email: [email protected]
Phone: 07984 546223

Simon Tomkins Coaching Ltd is responsible for the personal information described in this policy.

  1. Information we collect

We may collect:

• your name and email address;
• account and login information;
• billing and transaction information;
• details of courses you purchase;
• your course progress and completion status;
• messages, feedback and refund requests you send us; and
• technical information such as your IP address, browser and device type.

Payments are processed securely by Thinkific and its payment providers. We do not store your complete payment-card details.

  1. How we use your information

We use your information to:

• create and manage your course account;
• process payments and refunds;
• provide access to purchased courses;
• record course progress and completion;
• administer our 30-day money-back guarantee;
• send essential account and course communications;
• respond to questions and provide support;
• maintain the security of the course website;
• improve our courses; and
• comply with legal, tax and accounting obligations.

We do not sell or rent your personal information.

  1. Our legal grounds for using your information

We process your information where it is necessary to:

• provide the course you purchased and fulfil our contract with you;
• comply with a legal obligation;
• operate, secure and improve our course website and business; or
• act with your consent, including where consent is required for marketing or optional cookies.

You may withdraw your consent at any time.

  1. Sharing your information

We may share relevant information with trusted providers that help us operate our course website, including:

• Thinkific, which hosts the website and manages course accounts and progress;
• payment providers, including Stripe where applicable;
• ActiveCampaign, where used to deliver emails; and
• our accountants, legal advisers and other professional service providers.

We may also disclose information where required by law.

Some providers may process information outside the United Kingdom. Where this happens, we use appropriate legal and contractual safeguards.

  1. Marketing

We will only send marketing communications where we have a lawful basis to do so.

You can unsubscribe at any time using the link in our emails or by contacting [email protected].

You may still receive essential messages concerning your account, purchase or course.

  1. Cookies

Our course website may use essential cookies for account access, security and checkout, as well as optional analytics or marketing cookies.

Where legally required, optional cookies will only be used with your consent. You can manage cookies through the available website controls or your browser settings.

  1. How long we retain information

We retain personal information only for as long as reasonably necessary.

Account and course information may be retained while your course access remains active and for a reasonable period afterwards.

Financial and transaction records may be retained for up to six years to meet legal, tax and accounting requirements.

When information is no longer required, we delete it or anonymise it securely.

  1. Your rights

You have rights concerning your personal information under UK data-protection law.

To make a request or ask how we use your information, email [email protected].

You may also raise a concern with the Information Commissioner’s Office at ico.org.uk.

  1. Security

We take reasonable technical and organisational measures to protect your personal information.

You are responsible for keeping your course-account password secure and should contact us if you believe somebody else has accessed your account.

  1. Changes to this policy

We may update this Privacy Policy if our services or legal obligations change. The latest version will be published on our course website with the updated revision date.